Contact us

💬 Chat with our Smart Assistant
Need an answer right away? No need to draft an email—just ask our AI Shopping Assistant below and get instant support on:

Why your package hasn’t arrived yet
What “In Transit” really means
How to contact USPS, UPS or FedEx
Customs and import fees questions
…and anything else!

Questions about your delivery? Ask in our online chat.

Your personal AI assistant. What are your tracking questions?

What can I help you with? Here are some example questions:
– Why hasn’t my package arrived yet?
– What does “In Transit” mean?
– How can I contact USPS, UPS, or FedEx?
– What should I do if my package is lost or delayed?
– Do I have to pay customs or import fees?

Still need help? Send us a message

Fill out the form below and we’ll reply within 24–48 hrs.

What Happens Next?

Confirmation email upon receipt
Answer within 24–48 hrs

Need to Track a Parcel?

For real-time shipment status and full tracking history, head over to our Tracking Page.

Important Notice

All carrier names, logos, and trademarks belong to their respective companies. USTrack17 does not collaborate with any courier—if you need carrier-specific assistance, please contact them directly.

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